Refund Policy

(1) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of revocation in accordance with the statutory provisions

(2) If you, as a consumer, make use of your right of revocation in accordance with para. (1), you shall bear the regular costs of the return shipment.

(3) In all other respects, the right of revocation shall be governed by the provisions which are set out in detail in the following: - Revocation Notice -

You have the right to revoke this contract within 14 days without giving any reasons.

The period of revocation is 14 days from the day,

  • on which you, or a third party designated by you (but who is not the carrier), took possession of the last item
  • (in case of a subscription) on which you, or a third party designated by you (but who is not the carrier), took possession of the first item

To exercise your right of revocation, please contact us via e-mail or phone:

info@tinystories.nl

+49 30 325 12 4260

If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We may hold off completing your refund until we have received the items back, or you have supplied us with proof that you have returned the items, whichever occurs earlier.

You are obliged to return or hand over all items to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract. The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You are only obliged to cover any depreciation in the value of items if the depreciation is attributable to your improper handling of the items when examining its condition, properties and function.

(4) The right of revocation does not apply to the following contracts:

  • Contracts for the delivery of goods that are made to customer specifications or are clearly personalised.
  • Contracts for the delivery of goods that can spoil quickly or expire quickly.
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.
  • Contracts for the delivery of goods that are inseparably mixed with other objects after delivery due to their nature.
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which have been unsealed after delivery.
  • Contracts for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which depends on fluctuations in the price market which cannot be controlled by the trader.
  • Contracts for the supply of a newspaper, periodical or magazine other than subscription contracts for the supply of such publications

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